Interested in opportunities to book our studio but need the low-down? Maybe some of these FAQs will help you out!
How much sewing experience do I need to have to be eligible to book studio use?
We expect peeps who book to have basic sewing machine skills and can use our Janome HD1000’s without assistance or supervision. Studio bookings are not meant to be a substitution for basic learning – our Sew Basic Scarf workshop would be a much better use of your time for that, and all supplies are included in the cost, how sweet is that?
Do you have any weekend time slots available to book?
Our regular-scheduled booking slots are from Monday to Friday, from 10am to 4pm. Weekend spots arise when we do not have a scheduled workshop, or when a workshop is postponed or cancelled. If you would like to join our email list for ongoing weekend notifications then please sign up here and get the scoop on fresh weekend slots while they’re hot!
What is a complimentary code, and how do I get one?
When a cool cat takes a workshop at RICK RACK Textiles that is focused on a specific garment pattern (such as the Strata Top, Lou Box Top, Luna Pants & Gypsum Skirt) they also receive a complimentary code for a two hour studio booking! Isn’t that the bee’s knees?
How do I use my code?
Add the machine, date + time to your cart over on our booking page. When you make your way through the checkout, make sure you enter the code in the 'discount code' section, and voila! Two free hours of studio time!
Why does my code have an expiry date?
We want to make sure that complimentary bookings are used within a reasonable time after you hep cats have taken a workshop. The booking itself can be up to one hundred days away though so there’s plenty of time to get cookin’ with your bookin’.
For paid bookings do I have to pay in advance?
Yes, visit the booking page, choose the time you want, and check out! We're happy to reschedule or refund you if you cannot make it, just let us know at least 24 hours in advance. You’re cool, we’re cool, so lets’ be cool together and keep these bookings easy and fun!
What is your cancellation policy?
We ask for 24 hours notice of any booking cancellations or changes. Please call us to change or cancel your booking at 403 263 8088, or email your cancellation via info(at)rickracktextiles.com.
What happens if I miss my booking?
Well that sewing machine is going to be mighty disappointed to miss out on some quality sewing time with you! Our policy for no shows is:
Paid bookings – if you miss a booking but didn't give us the proper notice, unfortunately we're unable to refund or reschedule your booking.
Complimentary bookings – if you miss a complimentary booking then we will consider the code redeemed and will not be able to reissue another.
Can I give my complimentary studio access to someone else?
The complimentary codes are non transferable because they give you access to the studio specifically to finish your project, start a new one, or to trace the oak tag pattern pieces associated with your class.
Will there be someone on hand to help me with my project?
Our studio space is best suited for independent work. It is an opportunity for sewists to work at their own pace in a spacious, well-equipped setting. The studio is open during retail hours and our retail team can assist with quick questions or technical assistance for up to 15 minutes during your visit. Skill levels can also vary from retail peep to retail peep. If you need in-depth pattern assistance, may we suggest that you take hone your sewing skill set in one of our lovely workshops?
Didn’t get your question answered? Well by golly then please email us at info(at)rickracktextiles.com with your head-scratcher, or call us at 403-263-8088 and we will help you out! For workshop + services FAQ, click here.
Ready to book? Let's do it!