Class & Studio Policies

Cancellation | Late Policy | Accessibility | Age Restriction |

Skill Levels | COVID Policies

 

CLASS CANCELLATION POLICY

Once you book a class with RICK RACK, refunds* will only be issued up to 48 hours (2 days) from the time of purchase. This policy does not apply if you book within 72 hours of the class start time. Refunds will be issued to the payment method used for the booking.

After 48 hours from booking and until 72 hours before your class, you have options to reschedule for a future class or receive a credit. If you have to reschedule a second time, we will automatically issue you a credit for the class.  

Cancellations made within 72 hours of the class are not eligible for a credit or rescheduling. 

In the event that RICK RACK is not able to run the class due to low enrollment, we will provide a minimum of 48 hours notice, or due to unforeseen circumstances (instructor is ill, acts of nature, etc…), we will contact you as soon as possible about the situation, and we will offer the following choices:

  1. Move you to a different date
  2. Issue a store credit
  3. Issue a full refund

 *Refunds made in the 48 hour window may be subject to a 5% restocking fee

Guest Workshops - Guest workshops that are a single date are only eligible for a credit. If there is a second date transfers between the class dates will be assessed on a case by case basis. All other Cancellation Policy stipulations apply. 

 

LATE POLICY

The first 10 minutes of class are super, duper important! For this reason, we ask that you arrive on time (aim for about 5 minutes early!) If you are more than 10 minutes late, you will not be able to join the class. 

 

ACCESSIBILITY

Our studio space is located on the main floor with no stairs, however, the main entrance is narrow; our classes are also very physical and require participants to switch between standing and sitting regularly. Please let us know ahead of time if there are any accommodations you require - we want to make sure you feel safe and comfortable during your class! Service dogs and other aids are welcome in class. 

We also recommend comfortable footwear for all participants, as there is fair amount of standing during classes.

 

AGE RESTRICTIONS

Sewists must be at least 16 years old to take a class at RICK RACK.

 

SKILL LEVELS

We want to set you up to have the best time possible in all our class, whether you are brand new to sewing or just looking to upgrade your skill set. If you aren't sure if a class is the right level for you check out our handy breakdown for our 4 levels of classes:
  • 1/4 - You are brand new to the world of sewing, no previous experience is needed, we'll teach you from scratch!
  • 2/4 - You have sewn a bit, you know how to thread your machine, straight and zig zag stitch, and you have a few projects completed
  • 3/4 - You have sewn, you know how to thread and use your machine, straight and zig zag stitch, read a pattern and you have a few garment projects completed
  • 4/4 - You have sewn for a while now, you know how to thread and use your machine, straight and zig zag stitch, used a serger, read a pattern and you have 5+ garment projects completed
  • Serging 3/4 - You know how to thread your serger, adjust tension, and have used it for woven projects
  • Drafting 1/4 - You are brand new to drafting, no previous experience is needed, we'll teach you from scratch!

If you do not feel confident about the skills a class requires, please email us at hello@rickracktextiles.com and we can recommend a class to help you build your confidence!

 

COVID-19 SAFETY POLICIES

RICK RACK is committed to providing our staff, students, and instructors with a safe learning environment. If you are unable to comply with our COVID-19 policies, you will be asked to leave without a refund.

  • Masks are voluntary in class and on the retail floor, please be respectful or other choices regarding masks.

  • Please DO NOT attend class if you are unwell. We will do our best to reschedule you if you become sick. 

  • Seating is arranged as safely as possible. 

  • Abuse will not be tolerated. Please be kind to the staff and instructors - we are all doing our best to keep you safe!

Hand sanitizer will be provided. At this time, we are suspending our coffee and tea service, so please feel free to bring your own (in a covered travel mug or water bottle.)

RICK RACK expects our team members to follow the same COVID safety rules, so you can feel safe and secure during your class.