Refund policy

We happily accept product returns with a receipt on any unused products in sellable condition within three months (90 days) from the date or purchase. RICK RACK Textiles reserves the right to refuse a refund if the product does not meet our standards. Additionally, if a receipt is not provided then we are unable to accept the return.

If you discover a flaw in your cut fabric please contact us and we will work with you to find a solution. We are unable to provide solutions after 90 days, please check your order when you receive it and contact us as soon as possible if there is an issue. Please note that once fabric has been washed we are unable to offer any refunds or exchanges.

Unfortunately, we are not able to accept returns on:

Shipping Returns: The first thing you need to do is send us an email with your order number and what item(s) you are looking to return. A RICK RACK team member will get back to you within 24 hours to discuss the return, please do not send back items before speaking with a team member.

Refunds will only be issued once the eligible item(s) has been received by RICK RACK - please note that return postage is not provided by RICK RACK.  

USA Returns: Any items returned must be shipped back through USPS and any additional fees (customs, brokerage, etc.) will be deducted from your return amount.