Refund policy
We happily accept product returns with a receipt on any unused products in sellable condition within three months (90 days) from the date or purchase. RICK RACK Textiles reserves the right to refuse a refund if the product does not meet our standards. Additionally, if a receipt is not provided then we are unable to accept the return.
If you discover a flaw in your cut fabric please contact us and we will work with you to find a solution. Please note that once fabric has been washed we are unable to offer any refunds or exchanges.Â
Unfortunately, we are not able to accept returns on:
- Cut Fabric or Notions (or end of bolt or roll)Â
- PDF Printed Patterns
- Any Paper Patterns (including books and magazines)
- Cut Haberdashery
- Goods Damaged After Sale
- Opened Product
Shipping Returns: The first thing you need to do is send us an email with your order number and what item(s) you are looking to return. A RICK RACK team member will get back to you within 24 hours to discuss the return, please do not send back items before speaking with a team member.
Refunds will only be issued once the eligible item(s) has been received by RICK RACK - please note that return postage is not provided by RICK RACK. Â
USA Returns:Â Any items returned must be shipped back through USPS and any additional fees (customs, brokerage, etc.) will be deducted from your return amount.
