RICK RACK Textiles reserves the right to change these policies and terms of service at any time, without prior notice.
Workshops + Tune Up Services: If you cannot make your workshop or servicing appointment, you must give RICK RACK Textiles at least 48 hours notice in order to reschedule or receive a refund for the booking. We are unable to offer make up classes for subsequent missed classes. If you cannot make your workshop or servicing, please call us at 403-263-8088
Studio Rentals: If you are unable to make your studio booking, you must give RICK RACK Textiles at least 24 hours notice in order to reschedule or receive a refund for the booking. If you cannot make your booking, please call us at 403-263-8088.
We happily accept product returns with a receipt on any unused products in sellable condition within three months from the date or purchase. RICK RACK Textiles reserves the right to refuse a refund if the product does not meet our standards. Additionally, if a receipt is not provided then we are unable to accept the return.
Unfortunately, we are not able to accept returns on:
- Cut Fabric
- Printed Patterns
- Open Patterns
- Cut Haberdashery
- Goods Damaged After Sale
- Opened Product
We currently offer Canadian shipping for our Pattern Printing Service!
Orders are shipped via Canada Post. Shipping time within Canada is typically 2-6 business days, however, this is an estimate provided by Canada Post, and RICK RACK places no guarantees on the timeline of the shipment once it’s left our hands.
Please note that turnaround times are different than shipping times.
Orders placed prior to 2:00pm MST Monday - Friday* will typically be packaged and shipped on the same day the order was placed. Orders placed after 2:00pm, or on weekends or holidays will be shipped the next business day. You will receive a notification when your order has been shipped.
Lettermail: This option allows us to send you your printed patterns for a super low rate! Please keep in mind that when you select this option, your patterns will arrive FOLDED. Lettermail does not include tracking or insurance.
Expedited Parcel in a Mailing Tube: If you prefer your patterns rolled, tracked, and insured, no problem! We can send it in a mailing tube. We charge a $20 flat rate shipping fee for rolled patterns. Best to grab a few at once and take advantage of the speedier delivery!
Local Pick Up:
Local pick up orders will have a similar turnaround time to those shipped. We will contact you via your preferred method when your order is ready to be picked up.