FAQ

Frequently Asked Questions

 OnlineWorkshops |  General  Services 

Online Shopping:

Q: Can I buy 1/2 or 1/4 meters?

Right now we only offer full meter cuts on fabric and any products that are cut to order when cool cats are shopping online - it's a Shopify thing. We promise that once we find an awesome workaround to offer smaller cuts of fabric we will get it in place and shout it from the rooftops!

Q: I ordered a pattern/product online for local pick up - when will it be ready for me to come get it?

If you order online, your order will be ready for pick up on the next day that we are open - easy peasy! Here is a handy run-down of what that will look like:
If you placed your order on:
Tuesday before midnight - ready at 12 noon on Wednesday
Wednesday before midnight - ready at 12 noon on Thursday
Thursday before midnight - ready at 12 noon on Friday
Friday before midnight - ready at 12 noon on Saturday
Saturday before midnight - ready at 12 noon on Tuesday
Sunday before midnight - ready at 12 noon on Tuesday
Monday before midnight - ready at 12 noon on Tuesday
Q: Your filters are acting kind of funny...help?
Yeah, we know, something funky is going on with our fabric search filters. We recommend:

1. Hitting the rest button at the top of the left hand filter search section.

2. Using our search bar near the top right of our website to search for your term, with deadly accuracy! 

We are working rooting out the bug that is making our lovely filter feature act up! thanks for your patience while we sort that out! 
Q: I saw something in-store but it is not online - can I special order it? 
For the week of May 11th to the 17th we will not be accepting any special requests or custom orders outside of what is available on the website. We want to use this week to ensure that our online store is running smoothly, that our staff is ready to handle incoming orders, and to continue adding product to the online store. 


For the week of May 18th to the 31st we will accept orders via an online form, so that we can help out peeps with their special requests and unique situations in the order that they are received. We will keep on truckin' on adding more product to the online shop too! 

We will not be taking any phone orders until June 1st at the earliest because we need that phone line to be free to receive calls about local pick up orders. And you thought that old-school land lines were extinct!

Q: How much does shipping cost?

Orders that are over $100 are eligible for FREE shipping via Canada post! Orders that are less than $100 and that cannot be squished into an envelope qualify for flat rate shipping of $15. If you order something thin and wee, we will get it to you for $5.00. Your shipping options will magically appear when you get to your cart!

Can I use my gift card online? 

Right now our gift cards only work in-store. In June we will be adding a gift card conversion option for any cool cat that wants to use their gift card online!

Workshops:

Q: When do you plan on offering workshops again? 

This covid situation needs to be treated with the respect that it deserves so we will not be offering any workshops again until it is truly safe to do so. At this time we expect workshops to be on hiatus until September, but that may change. We miss you and will be exploring other learning options over the summer!

Q: I was registered in a workshop that has been cancelled. How do I get my refund or credit? 

Now that the online shop is up and running we are excited to square up with all of you cool cats who have waited patiently for credits and refunds! 

On the week of May 19th to the 25th we will be reaching out to every one who has a standing credit with RICK  RACK due to covid cancellations and we will be offering a quick and easy way for you to receive either a credit for the online shop or a full refund. If you cannot wait until the 19th, please email us at workshops@rickracktextiles.com with your full name, phone number, and workshop deets and we will work with you on it :-)
 

General FAQs:

Q: When will you reopen your retail shop?

We still have a LOT to do at RICK RACK before we can consider reopening to the public. We need to ensure that our shop staff can practice social distancing which, if you have ever been to our shop, is going to be a challenge. We want to rearrange our store layout to give you and our staff space to move safely. We plan on converting upstairs into additional retail space to spread out product. We need to develop policies and procedures that adhere to the rules for reopening. We will NOT be reopening on may 14th but will be sure let announce our reopening on Social media when we do!

Q: What is your return policy?

If you item is in unopened, sell-able condition and you have your receipt then we will offer you a full refund within one year of purchase! All items will be inspected before we issue any refunds. We do not accept returns on any fabrics or other products that have been cut to measure.

We are not accepting returns until after our shop reopens to the public. If you have an item that you would like to return, please keep it it in a safe place with the receipt until we resume retail operations. 

Service FAQs:

Q: I dropped off my sewing machine/serger/scissors for servicing. What happens if Jerry is unable to service my machine/scissors?

If Jerry isn't able to tune up your machine or scissors, we'll refund the cost of your booking and he will offer you advice on what steps to take next. 

Q: I want to submit a print job. How do I know how many pages my pattern PDF will be? 

If you're unsure, give our staff a call at 403-263-8088! They can help you figure it out before you place your order. 

If we weren't able to answer your burnin' questions, please get in touch so we can help you out!