Frequently Asked Questions
Q: Where are you located?
Our location is super rad, and we think you will love it as much as we do! It has tons of space, natural light, free parking, and bunnies! Our address is 4704 Manhattan Road SE, Calgary, Alberta. For more info on getting to our space check out Visit RICK RACK
Q: Do your sales have conditions?
Just a couple! Unless otherwise stated there are no rainchecks, retroactive discounts, holds on product, combining of discounts, or phone and email orders. We try our hardest to also offer online sales shortly after our in-store ones, all online sale times are Mountain Standard/Daylight Time. During in-store sales we do not offer in-store pattern printing.
Q: Can I buy 0.5 meters?
While you can still only buy full meters through our Shopify store, we have created an awesome request form for 0.5m cuts. That means you can get any denomination of 0.5m (i.e. 0.5, 1.5, 2.5...) cuts that you need. We do ask that any full meter or other products still be purchased through our regular shopping channel. Find the form HERE.
Q: I ordered a pattern/product online for local pick up - when will it be ready for me to come get it?
If you order online, your order will be ready for pick up on the next day that we are open - easy peasy! A quick reminder that we are closed on Monday, so orders placed on Sunday will not be ready until Tuesday.
Please make sure you have received a ready for pick up notification email or text before heading down to the store.
Orders placed for local pick up will be held for a maximum of 1 month and may be subject to a restocking fee, please see Delivery Methods for more information.
Q: Your filters are acting kind of funny...help?
Our filters are a bit different in that they only show one category at a time, so if you select two filters that don't overlap on a product it won't show you any products. Here are some tips if you get stuck:
Hitting the reset button at the top of the left hand filter search section. Then select the 1 filter that you wanted to refine by.
Using our search bar near the top right of our website to search for your term, with deadly accuracy!
If you are looking under 2 or more filters and nothing is coming up that probably means that we do not carry a product that meets your requirements or we are sold out of it. Feel free to give us a call or email us to double check and be added to our contact list for if/when more stock comes in.
Q: Can I use my gift card online?
If you have an in store gift card and would like to switch it to use online please fill out this FORM and we can do a one time exchange to an online gift card.
Q: How does your fabric stretch percentage work?
Fabric stretch, for knits and stretch wovens, is measured to show the greatest direction of stretch, whether along the straight or cross grain. All stretch fabrics that are only 2-way stretch are marked as such.
Q: Can I return cut fabric or notions? What is your return policy?
We do not accept returns on any fabrics or other products that have been cut to measure (this includes end of bolt or roll fabric and notions). We understand that it can be hard to colour match or know the weight of a fabric when ordering online, so if you are unsure please get in touch with us before you order and our awesome team can give you more info.
If you discover a flaw in your cut fabric please contact us and we will work with you to find a solution. Please note that once fabric has been washed we are unable to do anything, so please check fabric before washing it.
Item in unopened, sell-able condition, with original receipt are eligible for a full refund within 90 days of purchase! All items will be inspected before we issue any refunds. Items that include printed patterns (i.e.: paper patterns, pattern magazines, books, etc...) are final sale.
Q: I need to return a shipped order, what do I do?
First thing you need to do is send us an email with your order number and what item(s) you are looking to return. A RICK RACK team member will get back to you within 24 hours to discuss the return, please do not send back items before speaking with a team member.
Refunds will only be issued once the eligible item(s) has been received by RICK RACK - please note that return postage is not provided by RICK RACK.
USA Returns: Any items returned must be shipped back through USPS and any additional fees (customs, brokerage, etc.) will be deducted from your return amount.
Q: I dropped off my sewing machine/serger/scissors for servicing. What happens if Jerry is unable to service my machine/scissors?
If Jerry isn't able to tune up your machine or scissors he will offer you advice on what steps to take next. We will offer you a refund for the servicing that was not completed; please note that refunds will not be issued until the item has been picked up or you have discussed the disposal options with a RICK RACK team member.
Q: I want to submit a print job. How do I know how many pages my pattern PDF will be?
We now have some handy-dandy video tutorials on how to figure out your page count or length, check them out HERE.
If you are unsure of how to proceed with your printing order, give our staff a call at 403-263-8088! They can help you figure it out before you place your order.
Q: I want/need to pay in store for extra pages, how does that work?
Whether you are coming in store with a USB or adding extra pages to an online order, nothing will be printed until the whole balance is paid.
This means if the store and print que are busy there could be a long wait to get your patterns printed (especially on the weekends). We recommend submitting and paying for all patterns online so you know they will be ready when you come to pick them up.
Q: I want to register for a class, but I am not sure I have the required skill set. Where can I find the skill level descriptions?
All our skill levels are included in the description for each individual class and the full explanation of each skill level can be found HERE!
Q: My friend and I want to register together for a class. Are we able to do that online?
Yes! Just make sure that you both fill out the class form so we have all the correct info for both of you. To do that, one person fills out the form and adds the class to your cart, then go back to the class page and repeat the process. After that you can checkout all together. Please DO NOT fill out the form for one person and add a quantity of 2.
Q: What is your cancellation policy for classes?
Our full cancellation policy can be found HERE in our Class & Studio Policies.
Q: What are your current COVID-19 Policies?
We are currently operating without any restrictions, but if if the situation changes we will reassess and be sure to let you know!
Q: What measures are you taking at this time?
Our staff share our commitment to keep you safe during your visit by practicing the following safety measures.
- All our staff wash their hands, and sanitize often.
- Daily cleaning measures are in place.
- Plexiglass barriers are in place at the till.
Q: What measures should I be taking?
RICK RACK is committed to providing a safe work environment for our employees and we ask for your cooperation in doing so.
- Masks are now voluntary in the retail space and in all classes and workshops.
- Sanitize before you squeeze that bolt of your fave fabric! Please use the hand sanitizer provided upon entry.
- Don't want to come in? We have online shopping! Local pickup, local delivery, and shipping are always available.
- Stay home if you are feeling unwell or have recently travelled. If you are displaying symptoms of COVID-19 you will be asked to leave.
If we weren't able to answer your burnin' questions, please get in touch so we can help you out!